Privacy Policy

Last updated: 02/15/2025

Introduction

RF StateSide, LLC (“we”, “us”, “our”) is committed to safeguarding your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices. This policy applies to our website (www.rfstateside.com) and to purchases made through our online store.

1. Information We Collect

A. Information You Provide to Us

• Account Information: name, email address, password (encrypted), and optional profile details.
• Order Information: products purchased, purchase history, and digital downloads.
• Shipping Information: name, address, phone number, and any delivery details required to fulfill an order.
• Support Requests: information you voluntarily provide when contacting us.

B. Information Collected Automatically

• Technical Data: IP address, browser type/version, operating system, device type.
• Usage Data: pages viewed, navigation patterns, time on site, referring URLs.
• Server Logs: security and diagnostic logs maintained by our hosting provider.
• Shopping Cart Cookies: small session cookies that store temporary cart identifiers.

We do not use tracking cookies or third-party advertising cookies.

2. How We Use Your Information

The information we collect is used to:

• Process and deliver orders.
• Manage your account and purchase history.
• Provide digital product downloads when applicable.
• Generate shipping labels and track shipments.
• Improve website functionality and product offerings.
• Detect fraud and maintain platform security.
• Respond to messages or support requests.

3. Third-Party Services We Use

We use trusted, industry-standard services to process payments and ship products.

A. Stripe (Payment Processing)

We use Stripe to securely process credit card payments. RF StateSide does not store or access your full credit card number. Stripe collects payment details directly as part of checkout and handles:

• Credit/debit card processing
• Fraud prevention
• Payment authentication

For details, see Stripe’s Privacy Policy: https://stripe.com/privacy.

B. Shippo (Shipping & Labeling)

We use Shippo to generate shipping labels and calculate shipping rates. To fulfill your order, we share:

• Name
• Shipping address
• Phone number (if required by the carrier)

Shippo does not receive your payment information. See Shippo’s Privacy Policy: https://goshippo.com/privacy.

4. Cookies and Session Data

Our website uses minimal cookies to support essential features such as:

• Shopping cart functionality
• Login sessions
• Remembering cart items for guests

You may disable cookies in your browser, but some store functionality may not work correctly.

5. How We Protect Your Information

• All traffic is encrypted via HTTPS.
• Passwords are stored using industry-standard hashing algorithms.
• Payment information is handled exclusively by Stripe.
• Administrative access is restricted and audited.

While no system is perfectly secure, we follow industry best practices to protect your data.

6. Data Retention

• Order history is retained for accounting, warranty, and download access.
• Shipping information is retained with your order record.
• Digital download records may be retained to verify license ownership.
• You may request deletion of your account, subject to legal/financial record-keeping requirements.

7. Sharing of Information

We do not sell or rent your information. We only share information with:

• Stripe (payment processing)
• Shippo (shipping and delivery)
• Couriers such as USPS, UPS, FedEx
• Service providers assisting with hosting or security

We do not share your personal information with advertisers or data brokers.

8. Your Rights & Choices

• Access or update your account information at any time.
• Request deletion of your account.
• Disable browser cookies.
• Opt out of optional communications.

9. External Links

Our website may link to third-party sites. We are not responsible for their content, terms, or privacy practices.

10. Children’s Privacy

Our website and products are intended for adults. We do not knowingly collect information from children under 13.

11. Contact Us

If you have questions about this policy or your data, contact:

Email: webmaster@rfstateside.com
RF StateSide, LLC
10 Pine Street
Londonderry, NH 03053

We will respond as promptly as possible.